Privacy Policy

This Privacy Policy explains how NIO Travels & Tours (Pvt) Ltd ("NIO Travels & Tours", "we", "us") collects, uses, shares and protects personal information when you visit this website, send us an enquiry, contact us on WhatsApp, or travel with us.

Who we are

NIO Travels & Tours (Pvt) Ltd is a Sri Lankan travel company, established in 1998, with an office in Sri Lanka and a representative office in India. We are responsible for the personal information described in this policy.

• Sri Lanka office: 408/1, Kandy Road, Kiribathgoda, Sri Lanka
• India office: A135, Sector 63A, Noida, Delhi NCR, India
• Email: niotravelsandtours@gmail.com

Information we collect

Information you give us

When you fill in our enquiry form, message us on WhatsApp, email or call us, we may collect:

• your name, country, email address and WhatsApp or phone number;
• trip details such as the number of travellers, travel month and year, the kind of trip you are interested in, a package or destination, and any message you write to us;
• when you book: details of every traveller needed to arrange the trip, such as passport details for air tickets and visas, dates of birth, dietary needs (for example vegetarian or Jain meals), accessibility or medical needs you choose to share, and emergency contacts;
• payment and invoicing details needed to complete a booking.

Information collected automatically

Like most websites, our servers record basic technical information when you visit, such as your IP address, browser type, the pages you open and the time of your visit. This is used to keep the website running securely and to fix problems.

How we use your information

• To answer your enquiry and prepare a written quote and itinerary.
• To arrange and manage your booking, including flights, hotels, transport, guides, visas and airport transfers.
• To stay in touch during your trip and help if plans change or something goes wrong.
• To meet legal obligations, such as accounting, tax and the requirements of tourism and civil aviation authorities.
• To improve our services and this website.
• To send you offers or news, only where you have agreed to it. You can ask us to stop at any time.

We use your information because it is needed to respond to your request or perform a booking with you, because the law requires it, because of our legitimate interest in running and improving our business, or because you have given consent.

Who we share it with

We do not sell your personal information. We share it only where needed to deliver your trip or run our business:

• Travel suppliers such as airlines, hotels, transport operators, guides and our vetted ground partners abroad, so they can provide the services you have booked;
• Embassies, immigration and visa authorities, when we help you apply for a visa;
• Service providers who help us operate, such as email, website hosting and payment providers, under appropriate confidentiality obligations;
• Authorities, where the law requires us to, or to protect the safety of travellers.

Cookies and embedded content

This website uses a small number of cookies that are needed for it to work, for example to remember your chosen language, keep your session and protect forms from misuse. We do not use advertising cookies.

Some pages show content from other services, such as Google Maps on the Contact page, and videos from YouTube, Facebook or TikTok in our Gallery. When that content loads or you play it, those services may set their own cookies and collect information under their own privacy policies.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and booking records for as long as required for accounting, tax and legal purposes. After that we delete or anonymise them.

How we protect it

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Only staff and partners who need it to arrange your travel can see it. No method of sending information over the internet is completely secure, so please avoid sending card numbers or passport scans through the website form.

Your rights

Subject to the applicable law, including the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka, you may ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, or limit how we use it, where we no longer need it;
• stop sending you marketing messages;
• withdraw consent you have given, without affecting anything done before.

To make a request, write to niotravelsandtours@gmail.com. We may need to confirm your identity before we act on it.

International transfers

Because we arrange travel across countries, your information may be handled in Sri Lanka, India and the countries you travel to, including by suppliers there. When we share it, we do so only as needed for your trip and take care that it stays protected.

Children

Our website is not aimed at children. We collect information about children only when a parent or guardian gives it to us to book travel for them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed. Significant changes will be highlighted on this website.

Contact us

If you have a question or concern about your personal information, contact us at niotravelsandtours@gmail.com, or write to NIO Travels & Tours (Pvt) Ltd, 408/1, Kandy Road, Kiribathgoda, Sri Lanka.