These Terms and Conditions apply when you use this website and when you book travel services with NIO Travels & Tours (Pvt) Ltd ("NIO Travels & Tours", "we", "us"). Please read them before you confirm a booking. The confirmation we send for your booking may add details specific to your trip; where it differs from these terms, the confirmation applies.
About these terms
NIO Travels & Tours (Pvt) Ltd is a travel company registered in Sri Lanka. We arrange inbound tours in Sri Lanka, outbound holidays abroad, air tickets, visa assistance, hotel reservations, transfers, transport and tailor-made travel. By sending an enquiry or making a booking, you confirm that you are at least 18 years old and that you accept these terms on behalf of everyone in your booking.
Quotes and bookings
- Every quote is given to you in writing and is based on availability and prices at the time it is made.
- Prices on this website are guides "from" a starting price and can change until your booking is confirmed.
- A booking is confirmed only when we have sent you a written confirmation and received any payment it asks for.
- Please check your confirmation and documents carefully, including the spelling of every name as it appears in the passport, and tell us straight away about any mistake.
Prices and payment
Your confirmation sets out the total price, what it includes, the deposit and when the balance is due. If the balance is not paid on time, we may have to cancel the booking and apply the cancellation charges in your confirmation.
Prices can be affected by things outside our control, such as government taxes, fuel surcharges or exchange rates. If that happens before you travel, we will tell you and explain the change. Anything not listed as included, such as personal expenses, optional activities, tips and visa fees, is not part of the price.
Changes and cancellations by you
If you want to change or cancel your booking, tell us in writing. We will do our best to help, but changes depend on availability and may carry charges from airlines, hotels and other suppliers as well as our own administration costs. Cancellation charges are set out in your confirmation and generally increase closer to the travel date. Some services, such as many air tickets, may be non-refundable once issued.
Changes and cancellations by us
Travel arrangements are planned well in advance, and we occasionally need to make changes. If we must make a significant change or cancel your booking, we will tell you as soon as possible and offer a suitable alternative or a refund of the money you have paid us for the affected services.
We are not responsible for changes or cancellations caused by events outside our control, such as extreme weather, natural disasters, civil unrest, strikes, pandemics or decisions by airlines and governments, but we will help you make other arrangements.
Passports, visas and health
You are responsible for having a valid passport, any visas and entry permits, and meeting health requirements for every country on your trip. We are happy to advise and to help with visa applications, but the decision to issue a visa rests with the authorities, and we cannot be responsible if entry is refused or documents are not in order. Please check health advice and any vaccination requirements before you travel.
Travel insurance
We strongly recommend that everyone in your booking has travel insurance covering cancellation, medical expenses, personal accident, repatriation and loss of baggage for the whole trip.
Our role and our suppliers
We run our inbound tours in Sri Lanka with our own team. For other services, including flights, hotels and arrangements abroad, we act as an agent for independent suppliers. Those services are also subject to the conditions of the supplier, such as the conditions of carriage of an airline.
Our responsibility
We will plan and arrange your trip with reasonable skill and care. We are not responsible for loss, injury or damage caused by you or anyone in your booking, by a third party not connected with the services we arranged, or by events outside our control.
Where we are responsible, our liability is limited to the extent allowed by law, and to the limits set out in international conventions that apply to air, sea and rail travel. Nothing in these terms limits liability that cannot be limited by law.
Your responsibilities on tour
Please follow the reasonable instructions of our guides and drivers, respect local laws, customs and religious sites, and look after your own belongings. If anyone puts others at risk or causes serious disruption, we may end their arrangements without a refund.
Complaints
If something is not right during your trip, tell your guide, coordinator or our office straight away so we can try to put it right on the spot. If it cannot be solved there, write to us at niotravelsandtours@gmail.com within 30 days of your return and we will look into it.
Using this website
We work to keep the information on this website accurate and up to date, but descriptions, photographs and prices are a guide and may change. The content of this website, including text, photographs and design, belongs to us or is used with permission, and may not be copied for commercial use without our written consent.
Links to other websites are provided for convenience; we are not responsible for their content. How we handle personal information is explained in our Privacy Policy.
Governing law
These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute that cannot be settled between us.
Contact us
For any question about these terms or your booking, contact us at niotravelsandtours@gmail.com, or write to NIO Travels & Tours (Pvt) Ltd, 408/1, Kandy Road, Kiribathgoda, Sri Lanka.
Write to us or call one of our desks and we will be glad to help.